Customer Success Management | إدارة نجاح العملاء

This course is designed for entrepreneurs, small business owners, and professionals who are looking to gain a deeper understanding of Customer Success Management and to distinguish it from Customer Service. In this course, we will learn the fundamentals of customer success, explore how to identify customer needs, and develop strategies to ensure their success throughout the customer lifecycle. With these insights, you will be able to create more effective methods to manage your customers and increase their loyalty. We will also learn how to use upselling techniques to strengthen customer loyalty. We’ll discuss different types of upselling, how to identify potential customers, and how to create a tailored upselling strategy that best suits your client. By the end of this course, we will also discuss the most common methods for measuring customer satisfaction and why it's essential to better understand your customers.